Frequently Asked Questions

Find answers to our most commonly asked questions below.

HOW DO I PLACE AN ORDER?

Online – The easiest and most secure way to order. Our website is 100% secure, and all transactions are encrypted using SSL technology.

By Phone – Call our customer service team at (347) 292-7574, Monday–Friday, 9 AM–6 PM (EST).

By Email – Contact us at orders@modernloftinteriors.com to place an order.

HOW DO I GET IN TOUCH WITH YOU?

We are here to assist you with anything you might need. Feel free to contact us here.

WHAT’S THE STATUS OF MY ORDER?

Track your order by clicking View Order Status in your order and shipping confirmation email. If the status isn't updated feel free to reach out to us.

I WANT TO CANCEL OR CHANGE MY ORDER.

You can request a cancellation or modification within 24 hours of placing your order by calling (347) 292-7574 or emailing info@modernloftinteriors.com.

For email requests, please use the subject line "Cancel My Order" or "Change My Order."

Orders already in production cannot be canceled.

WHEN WILL I RECEIVE MY ORDER?

Lead times are listed on each product page under Shipping Details.

Many items ship within a few days.

Made-to-order items have varying lead times, falling anywhere between 5–18 weeks.

Once shipped, transit time depends on the transit mode and destination.

I’D LIKE TO RETURN MY ORDER.

Your satisfaction is our goal! We accept returns within 90 days of receiving your order.

Unfortunately we do not accept returns for any item that is made-to-order. The "Returns" tab on each product page indicates weather the item can be returned.

If you feel like you have received a defective or damaged product, please reach out to us and we will have the item replaced or repaired. Please make sure to include images and descriptions of the damage.

DO YOU SELL COPIES OR ORIGINAL DESIGNS?

We only sell authentic pieces, authorized and licensed designs that are made by the original manufacturers.

WHERE ARE YOUR PRODUCTS MADE?

Our furniture is manufactured in Europe, with production facilities in Italy, Spain, Denmark, and the Czech Republic. We do not source furniture from Asia.

CAN I REQUEST FABRIC OR FINISH SAMPLES?

Yes! Contact us to request fabric or finish swatches.

DO YOU SHIP INTERNATIONALLY?

We currently ship anywhere in the United States.

For international shipping inquiries, please contact info@modernloftinteriors.com to discuss options.